Kingbot Refund and Cancellation Policy
Last updated 30 October 2026 · Version 2026-10-30
This policy is part of the Kingbot Terms of Service. It applies to payments made to Kingbot.
Summary
| Situation | What happens |
|---|---|
| Your first payment, within 14 days | Full refund on request, once per customer |
| We charged you twice | Automatic full refund of the extra charge |
| You cancelled, but a renewal was charged anyway | Automatic full refund, and the subscription ends |
| We did not send the reminder before a renewal | Automatic full refund of that renewal |
| A Kingbot or game-update pause of a full day or more | Access days added automatically |
| You cancel during a month | No further charges; access until the paid end; no partial refund |
| The game publisher warns, suspends or bans your game account | No refund or compensation; you can cancel at any time |
| We stop offering the Service | Renewals stop; unused paid days refunded |
1. Free trial
The free trial needs no card and never turns into a paid subscription. Nothing is charged when it ends: automation simply pauses until you subscribe.
2. Cancelling
- Cancel at any time in the dashboard: Your account → Subscription → Cancel renewal. Without signing in, use Cancel contracts here, linked at the bottom of every public page: we confirm it by email straight away, with when your subscription ends. You can also email support@kingbot.app from your account's email address; we will cancel within one working day.
- Cancelling stops the next renewal immediately. You keep access until the end of the period you have already paid for.
- You can subscribe again at any time.
- Deleting your Kingbot account also cancels the subscription.
3. Renewal reminders
Before each monthly renewal, about 7 days ahead, we email you the renewal date, the amount and a link to cancel. If we have not sent you that reminder before a renewal is charged, we refund that renewal automatically. You keep that month's access, and the subscription continues; cancel if you do not want it.
4. First-payment refund
- You can get a full refund of your first subscription payment if you ask within 14 days of that payment, whether or not you used the Service.
- Use Refund first payment under Your account → Subscription, or email support@kingbot.app.
- The refund also ends the subscription and its access straight away.
- It is available once per customer. It is not available for a payment that is under a chargeback.
This replaces, and is at least as generous as, the 14-day right of withdrawal that consumers in the European Union, the United Kingdom and some other places have for digital services.
5. Billing errors
We refund these automatically, in full, without you having to ask:
- a duplicate charge for the same period;
- a renewal charged after you asked to cancel, if our cancellation did not reach our payment provider (the subscription also ends); and
- a renewal for which we had not sent the reminder in section 3.
If you believe you were charged in error in any other way, email us; we will look into it and refund any charge we made in error.
6. Partly used months
Apart from sections 4, 5 and 9, we do not refund the unused part of a month after a renewal. Cancelling stops the next charge, and you keep access to the end of the period.
7. Outages and game updates
When supported automation is paused for all customers, through our fault or because of a game update we have not yet supported, we add one day of access for each full 24 hours of the pause that your trial or paid access covered. For subscribers, the next charge moves back by the same number of days. This happens automatically when the pause ends and is shown on the status page and in Your account.
Outages of your own computer, internet connection or companion, of the game's servers, or of your game account do not count.
8. Game enforcement
Century Games' terms prohibit automation software. If the publisher warns, suspends, restricts or bans a game account, we do not refund payments and we do not compensate lost items, progress or purchases. You can cancel at any time, with no further charges.
9. If we stop the Service
If we stop offering the Service, for example because the publisher demands it or the game can no longer be supported, we stop all renewals and refund the unused days of your current paid period, in proportion to the days left.
10. Chargebacks
Please contact us before disputing a payment with your bank: a refund under this policy is usually faster. While a dispute is open, the access paid for by that payment is paused. If the dispute is closed in our favour, that access is restored. We do not delete your account or data because of a dispute.
11. How refunds are paid
Refunds go back to the original payment method through Stripe. Banks usually show them within 5–10 working days. We refund the full amount we received; we cannot refund fees or exchange-rate differences charged by your bank.
12. Your statutory rights
This policy does not limit any right to cancel, to a refund or to a remedy that the law where you live gives you and that cannot be excluded by contract.
Contact
Kingbot, support@kingbot.app.